TERMS OF SERVICE

These Terms of Service (“Terms”) govern the relationship between Sentry AI Thermal LLC (“Company,” “we,” “us”) and any individual or entity (“Client,” “you”) engaging our thermal drone inspection and AI analytics services. By requesting a quote, scheduling an inspection, or making a payment, you agree to these Terms.

1. Scope of Services

Sentry AI Thermal provides aerial thermal imaging inspections using FAA-authorized unmanned aircraft systems (UAS) equipped with radiometric thermal sensors. Our services include:

• Thermal drone flights over designated property or infrastructure
• AI-assisted defect detection and anomaly identification
• Severity scoring and maintenance timeline recommendations
• Written inspection reports with annotated thermal imagery

Important: Our inspections are visual and thermal assessments only. They are not engineering evaluations, structural certifications, or warranty guarantees. Reports reflect conditions observed at the time of inspection and should not be used as the sole basis for structural or safety decisions. We recommend consulting a licensed professional engineer for any structural concerns identified in our reports.

2. Commercial and Residential Intelligence Products

In addition to inspection services, we offer two B2B property intelligence channels to business buyers (“Buyer”): a commercial-property channel for commercial contractors, and a residential seller-prospect channel for licensed real estate agents. The following terms apply to any purchase of a Commercial Lead Pack, Commercial Contractor Channel subscription, Commercial Exclusive Territory license, Residential Single List, Residential Realtor Channel subscription, or Residential Exclusive Market license.

Scope and product definitions.

• Commercial Lead Pack: One-time purchase at the price stated in the applicable order form or proposal. Delivery of 50 scored commercial parcels. Non-exclusive, with a maximum of 3 concurrent buyers of the same pack.
• Commercial Contractor Channel subscription: Monthly subscription at the price stated in the applicable order form or proposal. 50 scored commercial parcels per month. Semi-exclusive (max 2 concurrent subscribers per geographic overlap, 60-day cooldown). Bundled thermal inspections as specified in the order form.
• Commercial Exclusive Territory license: Enterprise license at the price stated in the applicable order form or proposal. Unlimited commercial parcels within the licensed territory, fully exclusive per county. Bundled thermal inspection allotment as specified.
• Residential Single List: One-time purchase at the price stated in the applicable order form or proposal. Delivery of one list type (absentee owner, high-equity holder, pre-foreclosure, or probate) for a specified county or ZIP set. DNC-scrubbed phone numbers where available. Non-exclusive, with a maximum of 3 concurrent buyers.
• Residential Realtor Channel subscription: Monthly subscription at the price stated in the applicable order form or proposal. All four residential list types for a specified county, refreshed monthly. Semi-exclusive (max 2 concurrent subscribers per county, 60-day cooldown). DNC-scrubbed phone numbers.
• Residential Exclusive Market license: Annual enterprise license at the price stated in the applicable order form or proposal. All residential list types for a specified county, fully exclusive (one agent per county). Includes weekly comp data and custom filters.

License grant. Subject to these Terms, Sentry AI Thermal grants Buyer a non-transferable, non-exclusive (or semi-exclusive / exclusive as specified above), limited license to use the delivered data solely for Buyer’s own commercial outreach activities. License duration is 180 days from delivery for one-time Lead Packs and Single Lists, coterminous with the active subscription term for monthly products, and coterminous with the annual term for Exclusive Market licenses.

Restrictions. Buyer shall not:

• Resell, sublicense, redistribute, or publicly disclose the data or any derivative record set
• Use the data in telemarketing, robocall, or SMS campaigns that violate the Telephone Consumer Protection Act (TCPA)
• Use the data for any consumer-facing outreach targeting individuals at their residence unless the data was delivered as a Residential list product and Buyer has complied with DNC scrubbing at time of contact
• Use the data to train artificial intelligence or machine learning models intended for commercial resale or redistribution
• Use the data for any purpose that triggers the Fair Credit Reporting Act, including but not limited to tenant screening, credit decisions, employment screening, or insurance underwriting
• Use the data in a manner inconsistent with any state real estate board rule applicable to Buyer (for Residential products)
• Scrape, bulk-export, or otherwise extract data from Sentry AI Thermal systems beyond what is delivered in the ordered product

DNC and state regulatory compliance. For Residential products, Sentry AI Thermal LLC scrubs delivered phone numbers against federal and applicable state Do Not Call registries at time of delivery. Buyer acknowledges that DNC lists are updated continuously and that Buyer remains solely responsible for compliance with federal and state DNC laws and TCPA at the time of any contact initiated using the data. Buyer further agrees to comply with all applicable state real estate board, state bar, and state attorney general rules governing solicitation in Buyer’s licensed jurisdiction. Sentry AI Thermal LLC makes no representation that any specific contact on a delivered list is permissible for Buyer to contact under the laws applicable to Buyer.

Opt-out honoring. Sentry AI Thermal honors removal requests from property owners listed in our intelligence database. When Sentry surfaces an opt-out notice to Buyer, Buyer shall cease outreach to the identified property owner and remove the record from Buyer’s outreach workflow within 10 business days.

Accuracy disclaimer. Intelligence data is aggregated from public records and licensed commercial APIs and delivered “AS IS.” We make reasonable efforts to validate and score each record, but we cannot guarantee that every record is current, complete, or free of error. Buyer is solely responsible for final verification of any record before contacting the associated property owner.

Audit trail. Sentry AI Thermal LLC maintains internal audit records documenting the source, collection method, collection date, transformation chain, and delivery recipient of every intelligence record. Audit records are retained for a minimum of seven years. In the event of a regulatory inquiry, subpoena, or opt-out-related complaint, these records will be produced per applicable legal process.

Indemnification (Intelligence Products). Buyer shall indemnify, defend, and hold harmless Sentry AI Thermal LLC, its owner, and its agents from any claims, damages, penalties, or expenses (including reasonable attorney’s fees) arising from Buyer’s use of the data in violation of the TCPA, the CAN-SPAM Act, the Fair Credit Reporting Act, any state Unfair or Deceptive Acts or Practices (UDAP) statute, any state real estate board rule, or these Terms.

Termination for breach. Sentry AI Thermal may terminate any Lead Pack license, Single List license, subscription, or Exclusive Market license immediately and without refund upon Buyer’s breach of the restrictions in this Section 2. For non-breach cancellation of a monthly subscription, Sentry will issue a pro-rated refund for the unused portion of the then-current billing month.

Governing law. This Section 2 is governed by the laws of the State of West Virginia, consistent with Section 12 (Dispute Resolution) below.

3. Scheduling & Site Access

Inspection dates are scheduled by mutual agreement. You are responsible for:

• Providing safe, legal access to the property on the scheduled date
• Notifying tenants, property managers, or security personnel of our arrival
• Ensuring the inspection area is reasonably clear of obstructions

We are responsible for all FAA compliance, airspace authorization, and flight safety. We carry FAA Part 107 certification and comply with all applicable federal, state, and local regulations.

4. Payment Terms

• Deposit: A deposit of 50% of the quoted price is required for jobs exceeding $1,000. Deposits are due prior to the scheduled inspection date.
• Balance: The remaining balance is due within 15 days of report delivery (Net 15).
• Jobs under $1,000: Full payment is due within 15 days of report delivery.
• Payment methods: We accept credit/debit cards, ACH transfers, Apple Pay, and Google Pay via Stripe.
• Late payments: Invoices unpaid after 30 days may be subject to a 1.5% monthly finance charge.

5. Cancellation & Rescheduling

• 24+ hours notice: Cancellations or reschedules made at least 24 hours before the scheduled inspection incur no fee.
• Under 24 hours: Cancellations made less than 24 hours before the scheduled inspection are subject to a fee of 25% of the quoted price.
• No-shows: If the Client fails to provide site access on the scheduled date without prior notice, the full deposit is forfeited.

6. Weather & Rescheduling

Thermal inspections require specific weather conditions for accurate results. We may reschedule if conditions include rain, heavy cloud cover, high winds (>20 mph), or temperatures that prevent meaningful thermal contrast. Weather-related rescheduling is not a breach of contract and incurs no additional cost to the Client. We will make reasonable efforts to reschedule within 7 business days.

7. Deliverables & Intellectual Property

• Client ownership: You own the inspection data and report content specific to your property.
• Company rights: We retain copyright on report templates, formatting, and AI analysis methodology.
• AI training: We may use anonymized, non-identifiable thermal imagery to improve our AI detection models. No property addresses or client information are included in training data.
• Marketing use: We will not use images or data from your inspection for marketing, portfolio, or public display without your explicit written consent (see our optional Image Release in the Service Agreement).

Reports are delivered electronically via our client portal. Standard delivery is within 5 business days of the inspection.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the total amount paid by the Client for the specific inspection giving rise to the claim.
• We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, property damage discovered after inspection, or costs arising from reliance on inspection results.
• Our inspections identify conditions visible to thermal imaging at the time of inspection. We do not guarantee detection of all defects, particularly those not detectable by thermal imaging technology.

9. Indemnification

The Client agrees to indemnify and hold harmless Sentry AI Thermal LLC, its owner, and agents from any claims, damages, or expenses arising from:

• Pre-existing conditions on the Client’s property discovered during inspection
• The Client’s failure to act on recommendations in the inspection report
• Unauthorized modification or redistribution of inspection reports
• Inaccurate or incomplete information provided by the Client regarding the property

10. Warranty Disclaimer

Services are provided “as-is” based on conditions at the time of inspection. We make no warranties, express or implied, regarding the completeness or accuracy of our findings beyond what is observable through thermal imaging technology at the time of the inspection. Conditions may change after the inspection date, and our report does not serve as a warranty or guarantee regarding the future condition of the inspected property.

11. Data Retention & Handling

We handle your data in accordance with our Privacy Policy.

• Inspection data: Thermal imagery, processed images, and interactive viewer data are retained for 30 days after report delivery. After this period, inspection data is automatically purged from our servers. Clients are responsible for downloading and saving their deliverables within this window.
• PDF reports: Final PDF reports (client and technical) are included in the delivery package. We recommend saving these locally upon receipt.
• Extended retention: Clients with recurring inspection agreements or enterprise contracts may request extended data retention (90 days, 1 year, or unlimited) at no additional charge. Contact us to arrange extended retention.
• CRM records: Basic job records (client name, service type, dates, invoice history) are retained indefinitely for business and tax purposes. No thermal imagery or inspection data is included in these records.
• AI training: We may use anonymized, non-identifiable thermal imagery to improve our AI detection models. No property addresses or client information are included in training data.

Client data is not shared with third parties without consent, except as required by law.

12. Dispute Resolution

These Terms are governed by the laws of the State of West Virginia. Any dispute arising from these Terms or our services shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved in the courts of Jefferson County, West Virginia. The prevailing party in any legal proceeding shall be entitled to recover reasonable attorney’s fees.

13. Modifications

We reserve the right to update these Terms at any time. Material changes will be noted on this page with a revised “last updated” date. Continued use of our services after changes constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms should be directed to:

Sentry AI Thermal LLC
Harpers Ferry, WV 25425
[email protected]
301-834-2430