PRIVACY POLICY

1. Who We Are

Sentry AI Thermal LLC (“we,” “us,” or “our”) is a single-member LLC organized under the laws of West Virginia, located in Harpers Ferry, WV 25425. We provide thermal drone inspection and AI analytics services. This policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit a quote request or contact form (name, email, phone, company, property address)
• Make a payment (processed by Stripe — we do not store card data)
• Access your inspection report via the client portal (report access codes)
• Communicate with us by phone or email

We also collect standard web analytics data through Google Analytics (pages visited, browser type, approximate location). This data is aggregated and not tied to individual identities.

3. How We Use Your Information

• To respond to your inquiry and provide the services you requested
• To schedule and conduct inspections at your property
• To deliver inspection reports and invoices
• To process payments via Stripe
• To improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Processing

All payments are processed by Stripe. We do not store credit card numbers or banking information on our servers. Stripe’s privacy policy governs the handling of your payment data. Stripe is PCI-DSS compliant.

5. Inspection Data

Thermal imagery, AI analysis results, and inspection reports generated for your property are your data. We retain copies for our records and quality assurance purposes. We will not share your inspection data with third parties without your written consent, except as required by law.

6. Cookies and Analytics

This website uses Google Analytics to understand how visitors use our site. Google Analytics uses cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your contact and project information for as long as necessary to provide services and comply with legal obligations. Inspection reports and supporting data are retained for a minimum of three years.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected]. We will respond within 10 business days.

9. Contact

Questions about this policy should be directed to:

Sentry AI Thermal LLC
Harpers Ferry, WV 25425
[email protected]
301-834-2430

10. Changes to This Policy

We may update this policy periodically. Material changes will be noted on this page with a revised “last updated” date.